Terms & COnditions

Read our terms and conditions below or download a copy by selecting the following links

Statement of Terms and Conditions for Sales and Services Provided By AMS

 

The following Terms and Conditions apply to the goods and services purchased from Aerospace Maintenance Solutions, LLC (AMS) 29401 Ambina Dr., Solon, OH 44139. As an AMS customer, you and your company are bound by the terms and conditions listed below.

 

International Repairs and ITAR Controlled Shipments to AMS: AMS, including all employees, comply with the laws and regulations issued by the U.S. Department of State International Traffic in Arms Regulations (ITAR), the U.S. Department of Commerce Export Administration Regulations (EAR), and other regulatory agencies. International customers shipping military aircraft articles to AMS for service must follow the procedures described below. AMS does not accept parts or components from countries that are prohibited in the Country Policies and Embargoes list, 22 CFR 126.1. For countries other than those listed in 22 CFR 126.1, please check our capabilities lists at http://aerospacellc.com/products . Capability inquiries can be sent to John Dooley, President, jdooley@aerospacellc.com. Requests must state the End User, End-Use Country, and Aircraft Type for inquiries, repair orders, and all subsequent shipments. Prior to shipment, a notification of the shipment must be sent to AMS. Be sure to provide a copy of the document(s) via email to Denette Ditmer, Operations Manager, dditmer@aerospacellc.com . Articles controlled under the U.S. Munitions List may be shipped to AMS under the ITAR exemption 22CFR 123.4(a)(1) for temporary import. The following statement, or equivalent, must be made on all paperwork, including import documents: “Unserviceable goods being sent to USA for repair and return under 22 CFR 123.4 (a) (1), temporary import license exemption.” When creating the airway bill, enter “ITAR EXEMPT 22 CFR 123.4(a)(1)” in the reference field. If and when articles are serviced, they can be exported back using the same exemption. AMS customers are responsible for marking and consigning shipments to AMS as indicated above. Non-compliance with the procedures permits AMS to recover from the customer any related costs incurred. NOTE: 22 CFR 123.4(a)(1) Port Directors of U.S. Customs and Border Protection permits the temporary import (and subsequent export) without a license, for a period of up to 4 years, of unclassified U.S.-origin defense items (including any items manufactured abroad pursuant to U.S. Government approval) if the item temporarily imported is sent for servicing, inspection, testing, calibration or repair, including overhaul, reconditioning and one-to-one replacement of defective parts or components.

 

Response Times

Mission Critical: ship within 24 hours.

Expedite: ship within 7 business days.

Normal: ship within 30 days.

To ensure the appropriate priority is given to your order, please include the exact terminology noted above when placing your orders.

 

Quotations

Upon request, AMS provides written price quotations. The quotations are good for 60 calendar days. Standard response time for a price quotation is less than 5 days. Repair and overhaul quotations are based upon articles that have been installed in an aircraft and operating prior to removal for onset of the reported failure or for maintenance.

 

Purchase Orders

The Purchase Order (PO) supersedes all prior verbal and written understandings or communications. However, AMS reserves the right to issue a written request to change or amend the PO. Changes may include product or service quantities, place of delivery, shipping method, time of delivery, and requested certificates.

AMS assumes your company’s acceptance of these Terms and Conditions upon our receipt of your company’s PO.

Each PO issued to AMS should include a PO number, manufacturer’s part number, keyword or description, quantity, price per unit, an address and telephone number for your company, and the names(s) of your company’s primary contacts.

 

Invoices and Terms of Payment

Customer payment terms are prepaid unless prior approval of Net 30 terms has been granted. Please contact Andrea Rillahan, Financial Manager, arillahan@aerospacellc.com to apply for terms. For international sales, AMS prefers company wire transfers from US-based banks. Automated Clearing House (ACH) deposits are encouraged by AMS. When paying by Wire or ACH, please submit remittance advice to the Financial Manager. Credit cards are accepted as well. We accept VISA, MasterCard, American Express, and Discover. AMS will ship products on a Cash-On-Delivery (COD) basis as a last resort.

Packaging and Shipping

Your PO should include the due date and address where delivery is expected. Include any specific dock or building numbers and contact information for personnel in your Receiving department. Carrier name, account number, and priority preference should be provided on PO.

Outbound packages from AMS will include all documentation requested on the PO.

Materials, components, and other products sent by AMS will be properly packaged for the protection of the products. If specific packaging instructions are required, please include these on the PO. 

 

Returns

Prior to departure from our shipping dock, AMS inspects all products and components for accuracy and compliance with your company’s specifications and shipping instructions. If the products ordered by your company are not consistent with what has arrived at your shipping destination, please contact Denette Ditmer, Operations Manager, dditmer@aerospacellc.com for a Return of Material Authorization (RMA). No warranty returns will be accepted without an RMA issued by AMS.

In some circumstances, non-conforming parts and components may be returned under the Original Equipment Manufacturer’s Warranty with the prior, written consent from AMS.

If any shipping damage has occurred to your order while in transit to your location, the damaged item(s) must be reported to AMS within 48 hours of your shipment’s arrival and then returned to us as soon as possible thereafter. Include all corresponding paperwork (or copies) in the return shipment.

Your acceptance of AMS product(s) and the agreement to our Terms and Conditions is presumed if you fail to object and alert AMS in writing within 10 days of delivery of goods, whether it is all or any part of your order.

 

Cancellations

Any cancellation of products by your company must be issued in writing by the appropriate purchasing or specifying agent. All cancellations are also subject to receipt of appropriate documentation and any applicable cancellation charges that may apply.

 

Equivalent Parts

“Equivalent Parts” are sometimes considered as direct substitutes for AMS orders, but only if the customer approves the substitution in writing. AMS reserves the right to, if necessary, substitute such parts at the time of order fulfillment.

 

Quality

AMS is certified to ISO9001 and AS9110 requirements. AMS is also FAA-145 certified. For our customers, that means our products and services are traceable, verifiable, and maintained under the conditions set forth by the FAA guidelines with which we comply.

Quality records for AMS are available to customers as governed by applicable statutory regulations.

 

Patents, Trademarks, and Confidential Information

We keep proprietary technology confidential.

 

Limitation of Liability

AMS’s liability for any loss or damage of any kind whatsoever arising out of or in connection with performance of third-party products AMS has repaired or maintained shall not exceed $50,000.00. This limitation applies regardless of the cause or the nature of the damage or loss. This limitation applies to any AMS affiliates, including employees and contracted workers it employs.

AMS will not be responsible for lost or stolen shipments in transit from our facilities under the care of third-party shippers.

AMS cannot be liable for conditions beyond our control, including fires, severe weather, and acts of terrorism.

 

Taxes and Duties

If appropriate, AMS will pay necessary taxes, duties, or import fees imposed by the US or other countries with which it does business.

 

Export/Import Licenses

The buyer, not AMS, is responsible for obtaining all licenses and government authorization required for shipment of goods across international borders. AMS shall not be held liable for products that are delayed or denied at a border for any reason.

 

As-Is Condition

Components sold by AMS are typically sold as “non-airworthy,” meaning that you, the purchaser, do not expect the products to be in new or serviceable condition.

 

 

Pricing

Pricing is sometimes subject to availability. Pricing may change with or without notice. AMS prices do not typically include shipping, taxes, duties, and other transportation costs.

 

 

Buyer’s Terms and Conditions

Other terms and conditions aside from those set forth here by AMS – particularly the purchasers’ and buyers’ purchase orders or other ordering documents — are not binding to AMS, unless acknowledged by AMS in a written addendum to this public set of AMS Terms and Conditions.

 

Warranty

We stand behind our work by providing a 12-month warranty (unless otherwise stated on quotation or other AMS document) on repairs and overhauls as related to AMS workmanship and materials only. 

We proudly affix AMS labels to the overhauled items indicating that the warranty exists.  For your convenience, AMS labels also indicate the duration of the warranty and the point of contact.

We want our customers to be satisfied and feel good about working with AMS, so if there is ever a problem with your order, please contact us, so we can try to fix the problem for you. 

Please note that warranty claims are voided if the tamper-proof labels are damaged or altered. AMS cannot be responsible nor liable for items of which unauthorized maintenance has been attempted as indicated by tamper-proof labels. No warranty returns will be accepted without an RMA issued by AMS. 

All warranty claims entail an inspection and possible teardown to determine the nature of the failure, which determines if the terms of the AMS warranty apply.

All shock sensitive or fragile components MUST be shipped via Air Freight.  Due to the rough treatment of ground packages, shipment of delicate articles via ground will now void AMS’s warranty.

 

Customer Satisfaction

AMS is always open to ways we can improve our customers satisfaction. If you have a comment or question, please send it to Bruce Wiebusch, Sales, Marketing, and Content Manager, bruce@aerospacellc.com.

 

Intellectual Property

AMS services often include the development of schematics, parts lists, test procedures, etc. necessary to support maintenance, repair, and overhaul of aircraft components. All intellectual property developed during and because of these tasks are the intellectual property of AMS.

Unless otherwise stipulated in writing and signed by an AMS Managing Partner, all the associated Intellectual property and processes automatically belong to AMS. 

 

Definitions

“Goods” refers to materials, parts, products, machines, tooling, test equipment, software, computers, and other deliverables that are physically manifested.

“Services” refers to technical data, testing, maintenance, consultation, research, development, drawings, and other deliverables.

“Seller” refers to AMS.

“Purchaser” and “Customer” refer to OEMs, purchasing/procurement agents, end users, and brokers.

 

Revised May 12, 2020.

 

AMS Statement of Terms and Conditions for Purchases by AMS

 

The following Terms and Conditions apply to the goods and services purchased, leased, and rented by Aerospace Maintenance Solutions, LLC (AMS) 29401 Ambina Dr., Solon, OH 44139. As a supplier, you agree to and are bound by the terms and conditions listed below.

 

Purchase Orders

Selling goods and services to AMS requires a formal purchase order (PO) issued by our purchasing department.

POs will identify the methods, processes, products, and services to be provided including the identification of relevant technical data (e.g., specifications, drawings, process requirements, work instructions).

PO will identify the approval for release of products and services, specific authority and customer requirements, format, and content of suppliers’ delivery documentation package.

The PO supersedes all prior verbal and written understandings or communications. No modifications to the Purchase Order are permitted by the seller.

AMS reserves the right to issue a written change order or amendment to the Purchase Order. Changes may include product or service quantities, place of delivery, shipping method, and time of delivery.

Acknowledgement of the PO, shipment of goods, and commencement of work pursuant to an AMS PO will be deemed acceptance of the AMS Terms and Conditions.

POs are governed by the laws of the country (USA) and state (Ohio) in which AMS headquarters are located.

Any questions regarding POs should be directed to Denette Ditmer, Operations Manager, dditmer@aerospacellc.com.

 

Purchase Order Cancellation

If products or services purchased from your company do not arrive at the agreed-upon time, AMS reserves the right to cancel the order, without penalty. Under these conditions, we also may need to exercise our option to make our purchases elsewhere.

 

Payments

Our terms for payment of goods and services are Net 30 days from the receipt of the invoice.

Invoices should be dated no earlier than the date of shipment from your facility.

Invoices for items purchased by AMS should be sent to: Denette Ditmer, Operations Manager, dditmer@aerospacellc.com.

 

Packaging and Shipping

Materials, components, and other products sent to AMS should be properly packaged for the protection of the products. For example, use appropriate electro-static discharge (ESD) approved bags or other precautionary measures to protect sensitive electronic components. ESD and other warnings labels should be used when appropriate.

No charges for packaging materials, insurance, or other shipping charges can be added to AMS invoices without prior written consent from AMS.

Vendors should provide advance notice (24 – 48 hr.) for each shipment sent to AMS. If you have packaging or shipping questions, please contact Matt Kovanda, Warehouse Manager, mkovanda@aerospacellc.com.

 

Inspections, Errors, and Returns

Inbound packages to AMS must include all documentation specified on the AMS PO. It is the seller’s responsibility to verify all proper documentation is contained in package.

 

Calibrations

Calibration certifications included with product shipments should include the “As found” and “As left” condition. Calibration of measuring and test equipment used for product acceptance shall be traceable to established international or national measurement standards (e.g., ANSI, NIST). Procedures for periodic calibration, certification, and maintenance of tools and equipment shall be established and followed. Items shall be appropriately packaged with enclosed certifications and packaging slip.

 

Receiving Inspection

Upon receipt at our shipping dock, AMS inspects all inbound products and components for damage, defects, substitutions, and other non-acceptable conditions. AMS will typically not accept items that have been damaged prior to arrival at our facility.

If any non-acceptable conditions or non-compliance issues with either the products or with the provisions and stipulations of the PO are discovered, AMS reserves the right to return the items to the seller at the seller’s expense.

If the products ordered by AMS per the PO are not consistent with what has arrived at our shipping dock, AMS reserves the right to refuse delivery of shipments not ordered and will return said items to the sender at the sender’s expense.

 

Non-conforming Product

Non-conforming product may not be shipped without disposition and approval from AMS. Supplier shall notify AMS of nonconforming products, processes, or services.  Product malfunctions, defects, and non-airworthy conditions shall be reported to AMS within 24 hours and dispositioned through a written agreement with AMS.

 

Suspected Unapproved Parts

Supplier shall prevent the use of suspected unapproved parts. Supplier shall not supply any part to AMS under this purchase order that is “Suspected Unapproved Part” defined as a part for which there is objective and credible evidence indicating that the part is likely an unapproved or counterfeit part.

 

Equivalent Parts

So-called “equivalent” parts can be considered as direct substitutes for AMS orders only if AMS quality personnel approve the substitution in writing prior to issuance of the PO.  Parts ordered under AMS purchase must be in conformance with AMS issued PO requirements.

 

Control for Counterfeit Parts

Suppliers will mitigate risk of providing counterfeit parts to be sold to AMS by following guidelines IAW AS5533. Supplier shall not supply any part to AMS under this PO that is “Counterfeit Part” defined as an unauthorized copy, imitation, substitute, or modified part (e.g., material, part, component), which is knowingly misrepresented as a part of an original or authorized manufacturer. This includes, but is not limited to, the false identification of marking or labeling, grade, serial number, date code, documentation, or performance characteristics.

 

Critical Timing

Much of the work at AMS is dependent on timing and fast turn-around of projects. Consequently, we expect that shipments from vendors arrive on time. If vendor products do not arrive in a timely manner for any reason, we reserve the right to deduct expenses or resulting damages incurred by AMS from any invoice we have outstanding with your company.

 

Vendor Monitoring Notice

AMS quality management system uses metrics to monitor supplier performance, which includes supplier risk analysis, overall quality of product or service delivered, and on-time delivery of product or service.

 

Quality

AMS is certified to FAA-145, AS9110, and ISO9001 requirements. For AMS vendors, that means we expect products and services to be traceable, verifiable, and produced under the conditions set forth by the FAA-145, AS9110, and ISO9001 guidelines with which we comply.

 

Control of Quality Management System

Suppliers must implement and maintain a third-party certified Quality Management system. Quality records for AMS purchase orders must be available to AMS and retained by the vendor as governed by applicable statutory regulations. All quality records must be legible (preferably typed) and in English. AMS vendors must identify and manage their entire supply chain. It is the vendor’s responsibility to verify that all the vendor’s suppliers operate within the guidelines established by AMS. Vendors shall not subcontract services or work on products destined for AMS to any third party without the expressed written consent of AMS Quality Management personnel. AMS reserves the right to determine, audit and verify the quality of work, records, and materials used for AMS work orders. Vendors must use AMS designated or approved external providers, including process sources (e.g., special processes). Vendors must allow access to AMS or its customer to perform verification, validation or inspection activities at the providers’ premises. Access includes review of your quality and manufacturing systems.

 

Customer-designated or approved suppliers

Vendor must notify AMS of nonconforming processes, products, or services and obtain approval for their disposition. Vendors must notify AMS of changes to processes, products, or services, including changes of their external providers or location of manufacture, and obtain the organization’s approval.

AMS vendors must flow down to external providers applicable requirements including customer requirements. Vendors must retain documented information, including retention periods and disposition requirements.

The external providers’ interactions with the organization will be in writing and may include, but not limited to, emails, quoting, purchase orders, inquires, non-conforming issues, and corrective actions. 

 

Qualified Personnel

AMS vendors must be competent to perform contracted functions and must submit any required qualification of personnel.

 

Right of Entry

AMS, its customers, and appropriate regulatory authorities will have access to supplier locations and all related vendor facilities involved with AMS work orders. AMS will have access to your company’s FAA inspection records upon request. Access includes all vendor facilities and all procedures, practices, processes, associated documents, and records (paper and electronic) related to quality assurance, quality control, and configuration control. Electronic access to computers, tablets, and electronic mobile devices are included.

 

Notice of Change

Suppliers must notify AMS of any change in the locations of suppliers’ facilities.

 

AMS Right to Contact

AMS will periodically send updates via written correspondence.

 

Patents, Trademarks, and Confidential Information

AMS works with patented technology. As a vendor, AMS expects you and your company to keep confidential any drawings, text, images, diagrams, reports, schematics, renderings, software, files, e-mail, conversations or other aspects of proprietary technology that you come in contact with as a result of working with AMS. That includes proprietary products and services from AMS and AMS’s business associates. By being our vendor, you the Seller agree to neither disclose nor release any proprietary information, either voluntarily or involuntarily. Please properly dispose of (shred) any unnecessary documents or files associated with AMS, so they are unrecoverable.

 

Limitation of Liability

AMS will not be responsible for lost or stolen shipments in transit to our facilities.

Vendors will not be liable to AMS for conditions beyond their control, including fires, severe weather, pandemics, and acts of terrorism.

 

Warranty

As the vendor, seller, and/or broker, you guarantee that the products shipped to AMS and its affiliates are free from defects in materials and workmanship. Your company acknowledges that it will be responsible for, and bear the expense of, all necessary corrective actions if a product or service is found by AMS to be defective, faulty, or otherwise inoperative.

Sellers also warrant that goods and services sold to AMS do not infringe on any patented or proprietary designs.

 

Taxes and Duties

AMS vendors agree to pay any taxes, duties, or import fees imposed by the US or other countries with which it does business.

 

Indemnification

Seller shall indemnify and hold harmless AMS against any and all claims for patent, copyright, and trademark infringement.

 

Records

Suppliers will retain records pertaining to any sales to AMS for a minimum of ten years after which time, the supplier may destroy such records.

 

Definitions

“Goods” refers to materials, parts, products, machines, tooling, test equipment, software, computers, and other deliverables that are physically manifested.

“Services” refers to technical data, testing, maintenance, consultation, research, development, drawings, and other deliverables.

 

Revised May 12, 2020