Terms & COnditions

Read our terms and conditions below or download a copy by selecting the following links

Statement of Terms and Conditions for Sales and Services Provided By AMS

The following Terms and Conditions apply to the goods and services purchased from Aerospace Maintenance Solutions, LLC (AMS) 8759 Mayfield Rd., Chesterland, OH 44026. As an AMS customer, you and your company are bound by the terms and conditions listed below.

 

International Repairs and ITAR Controlled Shipments to AMS: AMS, including all employees, comply with the laws and regulations issued by the U.S. Department of State International Traffic in Arms Regulations (ITAR), the U.S. Department of Commerce Export Administration Regulations (EAR), and other regulatory agencies. International customers shipping military aircraft articles to AMS for service must follow the procedures described below. AMS does not accept parts or components from countries that are prohibited in the Country Policies and Embargoes list, 22 CFR 126.1. For countries other than those listed in 22 CFR 126.1, please check our capabilities lists at http://aerospacellc.com/products . Capability inquiries can be sent to jdooley@aerospacellc.com. Requests must state the End User, End-Use Country, and Aircraft Type for inquiries, repair orders, and all subsequent shipments. Prior to shipment, a notification of the shipment must be sent to AMS. Be sure to provide a copy of the document(s) via email to Jdooley@aerospacellc.com. Articles controlled under the U.S. Munitions List may be shipped to AMS under the ITAR exemption 22CFR 123.4(a)(1) for temporary import. The following statement, or equivalent, must be made on all paperwork, including import documents:  “Unserviceable goods being sent to USA for repair and return under 22 CFR 123.4 (a) (1), temporary import license exemption.” When creating the airway bill, enter “ITAR EXEMPT 22 CFR 123.4(a)(1)” in the reference field. If and when articles are serviced, they can be exported back using the same exemption. AMS customers are responsible for marking and consigning shipments to AMS as indicated above. Non-compliance with the procedures permits AMS to recover from the customer any related costs incurred. NOTE: 22 CFR 123.4(a)(1) Port Directors of U.S. Customs and Border Protection permits the temporary import (and subsequent export) without a license, for a period of up to 4 years, of unclassified U.S.-origin defense items (including any items manufactured abroad pursuant to U.S. Government approval) if the item temporarily imported is sent for servicing, inspection, testing, calibration or repair, including overhaul, reconditioning and one-to-one replacement of defective parts or components

 

Response Times

AMS strives to save you time and earn your trust. We take action on orders in several ways:

 

Critical: ship within 24 hours.Expedite: ship within 7 business days.Normal: ship within 30 days.

 

To ensure the appropriate priority is given to your order, please include the exact terminology noted above when placing your orders.

 

QuotationsUpon request, AMS provides written price quotations. The quotations are good for 30 calendar days. Standard response time for a price quotation is less than 5 days. Repair and overhaul quotations are based upon articles that have been installed in an aircraft and operating prior to removal for onset of the reported failure or for maintenance.

 

Purchase Orders

The Purchase Order (PO) supersedes all prior verbal and written understandings or communications. However, AMS reserves the right to issue a written request to change or amend the PO. Changes may include product or service quantities, place of delivery, shipping method, and time of delivery.

 

AMS assumes your company’s acceptance of these Terms and Conditions upon our receipt of your company’s PO.

 

Minimum orders are $100.00.

 

Each AMS PO should include a PO number, manufacturer’s part number, keyword or description, quantity, price per unit, an address and telephone number for your company, and the names(s) of your company’s primary contacts.

 

Invoices and Terms of Payment

The AMS payment terms are net 30 from the receipt of the invoice or shipment of product(s), whichever comes first. AMS prefers company wire transfers from US-based banks, especially when customers are located outside of the United States (US). Automated Clearing House deposits are accepted by AMS. Checks are acceptable as well, as long as they are drawn on a US-based bank. AMS sometimes ships products on a Cash-On-Delivery (COD) basis, which requires the prior written consent of an AMS Managing Partner. Contact Denette Ditmer for more information: dditmer@aerospacellc.com .

 

Packaging and Shipping

Your PO should include the time and place you expect delivery. Include any specific dock or building numbers and a telephone number for someone to contact your company about the shipment of delivery.

 

Outbound packages from AMS include a packing slip. In some cases, a functional test report, certification, or test results could also be included.

 

Materials, components, and other products sent by AMS will be properly packaged for the protection of the products. If specific packaging instructions are required, please include these on the PO. 

 

Returns

Prior to departure from our shipping dock, AMS inspects all products and components for accuracy and compliance with your company’s specifications and shipping instructions. If the products ordered by your company are not consistent with what has arrived at your shipping dock, AMS will send to you a new shipment and pay the cost of shipping the new order to you.

 

Items ordered in error by the customer may be returned within 10 days of their delivery; however, restocking fees up to 25% may apply.

 

In some circumstances, non-conforming parts and components may be returned under the Original Equipment Manufacturer’s Warranty with the prior, written consent of an AMS Managing Partner. Contact info@aerospacellc.com for warranty questions.

 

No warranty returns will be accepted without an RMA issued by AMS LLC.

 

If any shipping damage has occurred to your order in transit to your location, the damaged item(s) must be reported to AMS within 48 hours of your shipment’s arrival and then returned to us as soon as possible thereafter. Include all corresponding paperwork (or copies) in the return shipment.

 

Your acceptance of AMS product(s) and the agreement to our Terms and Conditions is presumed if you fail to object and alert AMS in writing within 10 days of delivery of goods, whether it is all or any part of your order.

 

Cancellations

Any cancelation of products by your company must be issued in writing by the appropriate purchasing or specifying agent. All cancellations are also subject receipt of appropriate documentation and any applicable cancellation charges that may apply.

 

Equivalent Parts

“Equivalent Parts” are sometimes considered as direct substitutes for AMS orders, but only if an AMS Managing Partner approves the substitution in writing. AMS reserves the right to, if necessary, substitute such parts at the time of order fulfillment.

 

Quality:

AMS is certified to AS9110 requirements. AMS is also FAA-145 certified. For our customers, that means our products and services are traceable, verifiable, and maintained under the conditions set forth by the FAA guidelines with which we comply.

 

Quality records for AMS are available to customers as governed by applicable statutory regulations.

 

Patents, Trademarks, and Confidential InformationWe keep confidential proprietary technology by shredding any unnecessary documents or files, so they are unrecoverable.

 

Limitation of Liability:

AMS’s liability for any loss or damage of any kind whatsoever arising out of or in connection with performance of third-party products AMS has repaired or maintained shall not exceed $50,000.00. This limitation applies regardless of the cause or the nature of the damage or loss. This limitation applies to any AMS affiliates, including employees and contracted workers it employs.

 

AMS will not be responsible for lost or stolen shipments in transit from our facilities under the care of third-party shippers.

 

AMS can not be liable for conditions beyond our control, including fires, severe whether, and acts of terrorism.

 

Taxes and Duties

If appropriate, AMS will pay necessary taxes, duties, or import fees imposed by the US or other countries with which it does business.

 

Export/Import Licenses

The buyer, not AMS, is responsible for obtaining all licenses and government authorization required for shipment of goods across international borders. AMS shall not be held liable for products that are delayed or denied at a border for any reason.

 

As-Is Condition

Components sold by AMS are typically sold “As-is,” meaning that you, the purchaser, do not expect the products to be in new condition.

 

Pricing

Pricing is sometimes subject to availability. Pricing may change with or without notice. AMS prices do not typically include shipping, taxes, duties, and other transportation costs.

 

Buyer’s Terms and Conditions

Other terms and conditions aside from those set forth here by AMS – particularly the purchasers’ and buyers’ purchase orders or other ordering documents — are not binding to AMS, unless acknowledged by an AMS Managing Partner in a written addendum to this public set of AMS Terms and Conditions.

 

Warranty

At Aerospace Maintenance Solutions, LLC, we stand behind our work by providing a Limited Warranty for an entire year (unless otherwise stated on quotation or other AMS document) on repairs and overhauls as related to AMS workmanship and materials. 

 

We proudly affix AMS labels to the overhauled items indicating that the warranty exists.  For your convenience, AMS labels also indicate the duration of the warranty and the point of contact.

 

We want our customers to be satisfied and feel good about working with AMS, so if there is ever a problem with your order, please contact us, so we can try to fix the problem for you. 

 

Please note that warranty claims are voided if the tamper-proof labels are damaged or altered. AMS can not be responsible nor liable for items of which unauthorized maintenance has been attempted as indicated by tamper-proof labels. 

 

All warranty claims entail an inspection and possible teardown to determine the nature of the failure, which determines if the terms of AMS warranty apply

 

Customer Satisfaction

AMS is always open to ways we can improve our customer’s satisfaction. If you have a comment or question, please send it to info@aerospacellc.com.

 

Intellectual Property

AMS services often include the development of schematics, parts lists, test procedures, etc. necessary to support maintenance, repair, and overhaul of aircraft components. All intellectual property developed during and because of these tasks are the intellectual property of AMS.

 

Unless otherwise stipulated in writing and signed by an AMS Managing Partner, all the associated Intellectual property and processes automatically belong to AMS. 

 

Definitions

“Goods” refers to materials, parts, products, machines, tooling, test equipment, software, computers, and other deliverables that are physically manifested.

 

“Services” refers to technical data, maintenance, consultation, construction work, and other deliverables.

 

“Seller: refers to AMS.

 

“Purchaser” and “Customer” refer to OEMs, purchasing/procurement agents, end users, and brokers.

AMS Statement of Terms and Conditions for Purchases by AMS

The following Terms and Conditions apply to the goods and services purchased, leased, and rented by Aerospace Maintenance Solutions, LLC (AMS) 8759 Mayfield Rd., Chesterland, OH 44026. As a supplier, you agree to and are bound by the terms and conditions listed below.

 

Purchase Orders

Selling goods and services to AMS requires purchase order (PO) number issuance which, must be obtained prior to submitting corresponding invoices.

 

Purchase Orders will identify the methods, processes, products, and services to be provided including the identification of relevant technical data (e.g., specifications, drawings, process requirements, work instructions.

 

Purchase Orders will identify the approval for release of products and services, specific authority and customer requirements, format and content of suppliers’ delivery documentation package.

 

The Purchase Order supersedes all prior verbal and written understandings or communications. No modifications to the Purchase Order are permitted by the seller.

 

AMS reserves the right to issue a written change order or amendment to the Purchase Order. Changes may include product or service quantities, place of delivery, shipping method, and time of delivery.

 

Acknowledgement of the Purchase Order, shipment of goods, and commencement of work pursuant to an AMS Purchase Order will be deemed acceptance of the AMS Terms and Conditions.

 

Purchase Orders are governed by the laws of the country (USA) and state (Ohio) in which AMS headquarters are located.

 

To request a Purchase Order number contact: Denette Ditmer Operations Manager Aerospace Maintenance Solutions 8759 Mayfield Rd. Chesterland, Ohio 44026, Fax: 440-729-7704, Telephone: 440-729-7703, email: DDitmer@aerospacellc.com

 

Purchase Order Cancelation

If products or services purchased from your company do not arrive at the agreed-upon time, AMS reserves the right to cancel your order, without penalty. Under these conditions, we also may need to exercise our option to make our purchases elsewhere.

 

Payments

Our terms for payment of goods and services are 30 days from the receipt of the invoice at the AMS address noted above.

 

Invoices should be dated no earlier than the date of shipment from your facility.

 

Invoices for items purchased by AMS should be sent to: Denette Ditmer, Operations Manager, Email DDitmer@aerospacellc.com

 

Packaging and Shipping

Materials, components, and other products sent to AMS should be properly packaged for the protection of the products. For example, use appropriate electro-static discharge (ESD) approved bags or other precautionary measures to protect sensitive electronic components. ESD and other warnings labels should be used when appropriate.

 

No charges for packaging materials, insurance, or other shipping charges can be added to AMS invoices without prior written consent from AMS.

 

Vendors should provide advance notice (24 -48 hr.) for each shipment sent to AMS. If you have packaging questions, send an email to info@aerospacellc.com.

 

Inspections, Errors, and Returns

Inbound packages to AMS must include a packing slip. In some cases, a functional test report, certification, COC, military release, 8130-3, etc., or test results must also be included. It is the sellers’ responsibility to know when to include the latter.

 

Calibrations

Calibration certifications included with product shipments should include the “As found” and “As left” condition. Calibration of measuring and test equipment used for product acceptance shall be traceable to established international or national measurement standards (e.g., ANSI, NIST). Procedures for periodic calibration, certification, and maintenance of tools and equipment shall be established and followed. Items shall be appropriately packaged with enclosed certifications and packaging slip.

 

Receiving Inspection

Upon receipt at our shipping dock, AMS inspects all inbound products and components for damage, defects, substitutions, and other non-acceptable conditions. AMS will typically not accept items that have been damaged prior to arrival at our facility.

 

If any non-acceptable conditions or non-compliance issues with either the products or with the provisions and stipulations of the Purchase Order are discovered, AMS reserves the right to return the items to the seller at the seller’s expense.

 

If the products ordered by AMS per the Purchase Order are not consistent with what has arrived at our shipping dock, AMS reserves the right to refuse delivery of shipments not ordered and will return said items to the sender at the sender’s expense.

 

Nonconforming Product

Non-Conforming product may not be shipped without disposition and approval from AMS. Supplier shall notify AMS of nonconforming products, processes or services and obtain AMS approval for their disposition.  Product malfunctions, defects, and unairworthy conditions shall be reported to AMS within 24 hours and dispositioned through a written agreement with AMS. Supplier shall report product malfunctions, defects, and unairworthy conditions to the concerned stakeholders.

 

Suspected Unapproved Parts

Supplier shall prevent the use of suspected unapproved parts. Supplier shall not supply any part to AMS under this purchase order that is “Suspected Unapproved Part” defined as a part for which there is objective and credible evidence indicating that the part is likely an unapproved or counterfeit part.

 

 

Equivalent Parts

So-called “equivalent” parts can be considered as direct substitutes for AMS orders only if an AMS quality personnel approves the substitution in writing prior to issuance of the purchase order.  Parts ordered under AMS purchase must be in conformance with AMS issued Purchase Order requirements.

 

Control for Counterfeit Parts

Suppliers will mitigate risk of providing counterfeit parts to be sold to AMS by following guidelines IAW AS5533. Supplier shall not supply any part to AMS under this purchase order that is “Counterfeit Part” defined as an unauthorized copy, imitation, substitute, or modified part (e.g., material, part, component), which is knowingly misrepresented as a part of an original or authorized manufacturer. This includes, but is not limited to, the false identification of marking or labeling, grade, serial number, date code, documentation, or performance characteristics.

 

Critical Timing

Much of the work at AMS is dependent on timing and fast turn-around of projects. Consequently, we expect that shipments from vendors arrive on time. If vendor products do not arrive in a timely manner for any reason, we reserve the right to deduct expenses or resulting damages incurred by AMS from any invoice we have outstanding with your company.

 

Vendor Monitoring Notice

AMS Control and monitoring of the external providers’ performance will be applied by the AMS quality management system using metrics for supplier Performance monitoring may including supplier risk analysis, overall quality of product, or service delivered and, on-time delivery of product or service.

 

Quality

AMS is certified to AS9110 requirements. For AMS vendors, that means we expect products and services to be traceable, verifiable, and produced under the conditions set forth by the AS-9110 and FAA-145 guidelines with which we comply.

 

Control of Quality Management System

Suppliers must implement and maintain third-party certificated Quality Management system. Quality records for AMS purchase orders must be available to AMS and retained by the vendor as governed by applicable statutory regulations. All quality records must be legible (preferably typed) and in English. AMS vendors must identify and manage their entire supply chain. It is the vendor’s responsibility to verify that all the vendor’s suppliers operate within the guidelines established by AMS. Vendors shall not subcontract services or work on products destined for AMS to any third party without the expressed written consent of AMS Quality Management personnel. AMS reserves the right to determine, audit and verify the quality of work, records, and materials used for AMS work orders. Vendors must use AMS designated or approved external providers, including process sources (e.g., special processes). Vendors must allow access to AMS or its customer to perform verification, validation or inspection activities at the providers’ premises. Access includes review of your quality and manufacturing systems.

 

Customer-designated or approved suppliers

Vendor must notify AMS of nonconforming processes, products, or services and obtain approval for their disposition. Vendors must notify AMS of changes to processes, products, or services, including changes of their external providers or location of manufacture, and obtain the organization’s approval.

 

AMS vendors must flow down to external providers applicable requirements including customer requirements. Vendors must retain documented information, including retention periods and disposition requirements.

 

The external providers’ interactions with the organization will be in writing and may include, but not limited to, emails, quoting, purchase orders, inquires, non-conforming issues, and corrective actions. 

 

Qualified Personnel

AMS vendors must be competent to perform contracted functions and must submit any required qualification of personnel.

 

Right of Entry

Aerospace Maintenance Solutions, its customers, and appropriate regulatory authorities will have access to supplier locations and all related vendor facilities involved with AMS work orders. AMS will have access to your company’s FAA inspection records upon request. Access includes all vendor facilities and all procedures, practices, processes, associated documents, and records (paper and electronic) related to quality assurance, quality control, and configuration control. Electronic access to computers, tablets, and electronic mobile devices are included.

 

Supplier Employee Awareness

Supplier shall ensure that their employees are aware of their contribution to product or service conformity, their contribution to product safety and the importance of ethical behavior.

 

Notice of Change

Suppliers must notify Aerospace Maintenance Solutions of any change in the locations of suppliers’ facilities.

 

AMS Right to Contact

AMS will automatically send to customers our newsletters with important updates. Individuals have the right to opt out of the newsletters.

Subcontracting

 

Patents, Trademarks, and Confidential Information

AMS works with patented technology. As a vendor, AMS expect you and your company to keep confidential any drawings, text, images, diagrams, reports, schematics, renderings, software, files, e-mail, conversations or other aspects of proprietary technology that you come in contact with as a result of working with AMS. That includes proprietary products and services from AMS and AMS’s business associates. By being our vendor, you the seller agree to neither disclose nor release any proprietary information, either voluntarily or involuntarily. Please properly dispose of (shred) any unnecessary documents or files associated with AMS, so they are unrecoverable.

 

Limitation of Liability

AMS will not be responsible for lost or stolen shipments in transit to our facilities.

 

Vendors will not be liable to AMS for conditions beyond their control, including fires, severe weather, and acts of terrorism.

 

Warranty

As the vendor, seller, and/or broker, you guarantee that the products shipped to AMS and its affiliates are free from defects in materials and workmanship. Your company acknowledges that it will be responsible for, and bear the expense of, all necessary corrective actions if a product or service is found by AMS to be defective, faulty, or otherwise inoperative.

 

Sellers also warrant that goods and services sold to AMS do not infringe on any patented or proprietary designs.

 

Taxes and Duties

AMS vendors agree to pay any taxes, duties, or import fees imposed by the US or other countries with which it does business.

 

Indemnification

Seller shall indemnify and hold harmless AMS against any and all claims for patent, copyright, and trademark infringement.

 

Records

Suppliers will retain records pertaining to any sales to AMS for a minimum of ten years.

 

Definitions

“Goods” refers to materials, parts, products, machines, tooling, test equipment, software, computers, and other deliverables that are physically manifested.

 

“Services” refers to technical data, maintenance, consultation, construction work, and other deliverables.